FAQ

The answers you'd want before a discovery call.

Process & Timeline

How long does the website process take?+

Most projects launch in 10–14 business days from kickoff, assuming timely feedback and content delivery. Larger or e-commerce builds may take longer and we'll quote that up front.

Do you offer revisions?+

Yes. Every package includes 2 rounds of design revisions. Additional revisions can be purchased at any time.

What content do I need to provide?+

Your logo (if you have one), photos you'd like featured, business details, and any copy you've already written. If you don't have these, we offer copywriting and brand support as add-ons.

Ownership & Hosting

Do I own my website?+

Completely. You own the design, the content and the domain. We hand over full ownership and access at launch.

Will I need hosting and a domain?+

Yes. Both are essential to having a website online. We'll guide you through choosing the right options for your business — they are billed separately by the providers.

Do you provide domain setup?+

Yes, we'll help you register a domain and connect it to your site. You remain the owner of the domain on your own account.

Maintenance & Updates

What happens if I need updates later?+

You can request edits anytime — billed hourly or through one of our monthly maintenance plans, whichever you prefer.

What is included in maintenance?+

Backups, security updates, plugin updates, performance monitoring, and a monthly allowance of small content changes.

What happens if I stop paying for maintenance?+

Your site remains live and yours — you simply lose access to ongoing updates, monitoring and our support response time.

Industries & Fit

What industries do you work with?+

Beauty, salons, medical spas, restaurants, cafés, coaches, consultants, realtors, fitness studios, e-commerce brands and modern service providers across many sectors.

Can you redesign my current website?+

Yes. Redesigns are one of our specialties. We audit what's working, preserve your SEO, and rebuild around a new conversion-focused experience.

Will my website work on mobile devices?+

Every site is designed mobile-first and tested across modern phones, tablets and desktops before launch.

Payments & Policies

Do you offer payment plans?+

Yes. A non-refundable deposit secures your spot; the remaining balance is due before launch.

Are refunds available?+

Deposits are non-refundable once design work has begun, as the slot is held exclusively for you. We'll always work to make the project a success.

Policies At A Glance

No fine print, no surprises.

  • Website design deposits are non-refundable once work begins.
  • Clients must provide all content and photography in a timely manner.
  • Maintenance plans are optional but strongly recommended.
  • Domain and hosting fees are separate from website design pricing.
  • Clients are responsible for renewing domains and hosting unless otherwise agreed.
  • Delays in client communication may delay the project timeline.
  • Major redesign requests after final approval may incur additional charges.

Still have a question?

A 20-minute consultation usually answers everything.

Book a Consultation